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Digissential

Wi-Fi/Network Troubleshooting

Serving Stellenbosch & surrounds • Transparent pricing • POPIA-aligned

Router and laptop during a Wi-Fi troubleshooting session.

What’s included

  • Router/AP setup with secure Wi-Fi
  • Better channels, SSID, and band steering
  • Check coverage and speed in key rooms
  • Plain-English handover notes

Details

TL;DR: Your Wi-Fi drops or crawls? We set the router/AP the right way, pick calmer channels, and test rooms so it just works.
Local: Great for SU student houses in Idas Valley, families in Welgevonden/Die Boord, and Technopark offices.

Problems we fix

  • Fast near the router, slow two rooms away
  • Zoom/Teams stutter or drop on walks between rooms
  • Printer/TV won’t stay on the network
  • “Wrong password” after a new router or fibre change
  • Phones jump between 2.4 GHz and 5 GHz and then stall
  • Guest Wi-Fi hides devices you need to reach

What’s included

  • Secure router/AP setup (WPA2/3 where supported)
  • Channel and band tuning to reduce noise from neighbours
  • SSID and guest Wi-Fi setup; light parental rules on request
  • Coverage and speed spot-checks in key rooms
  • Plain notes with your Wi-Fi name, password, and tips

How we do it (at a glance)

  1. Quick chat: your layout, ISP, and pain spots
  2. Connect right: PPPoE/VLAN/bridge if needed
  3. Plan bands: pick calm channels and set band steering smartly
  4. Place smart: small nudge to router/AP position if it helps
  5. Test: speed and roaming while we walk the space
  6. Handover: simple notes and next steps (mesh advise if needed)

Plain words. No network jargon.

Time & cost in Stellenbosch

Do-nots (save time and money)

  • Don’t chain cheap extenders — each hop cuts speed
  • Don’t hide the router in a metal cabinet or behind a TV
  • Don’t split into five SSIDs “for each room” — roaming breaks
  • Don’t put printers on guest Wi-Fi — PCs can’t see them there

When to stop DIY & call us

  • Speed is fine next to the router but useless in bedrooms
  • Wi-Fi drops every night or after sleep
  • Printer works on one PC but not the others
  • Calls freeze when you walk from lounge to kitchen
  • New fibre router and nothing else talks to it

Real stories around town

  • SU digs (Idas Valley): Two brick walls killed lounge signal. Channel plan + better placement made calls smooth.
  • Die Boord double-storey: Router in a cupboard. We moved it out, set a guest SSID, and Netflix stopped buffering.
  • Technopark boardroom: Wi-Fi died when full. We tuned channels and set a steady band plan. Meetings held.

Simple tips

  • Keep the router in the open, chest height if possible
  • Name one main SSID for all devices; add one guest if you need it
  • Put the ONT + main node on a small UPS to ride out load-shedding
  • Update router firmware when the maker app says so

What we’ll need

  • ISP details (PPPoE user/pass or bridge info)
  • Access to the router/AP and a few rooms for tests
  • Your current Wi-Fi name/password (we can change it with your OK)

Serving Stellenbosch & surrounds • POPIA-aligned privacy • CPA-aligned warranty
Lawful e-waste routing on request (with data-wipe certificate)