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Digissential

Virus & Malware Removal (Basic)

Serving Stellenbosch & surrounds • Transparent pricing • POPIA-aligned

Security scan running on a laptop during a professional malware cleanup.

What’s included

  • Safe removal of common malware and adware
  • Start-up clean and browser reset (if needed)
  • Patch and update baseline
  • Basic security hardening with plain tips

Details

TL;DR: Pop-ups, toolbars, weird redirects? We remove the junk, repair the damage, run updates, and set simple protections.
Local: Common for SU students in Idas Valley, homes in Welgevonden/Die Boord, and Technopark teams after a bad link or shady download.

Problems we fix

  • Pop-ups, fake “Your PC is infected!” warnings
  • Browser home page changed; search full of ads
  • Start-up is slow; mystery apps add themselves back
  • CPU or disk sits high at idle
  • Links in mail open dodgy sites

What’s included

  • Reputable scans plus manual checks (no scareware)
  • Start-up clean and scheduled task tidy
  • Browser reset only if needed; keep your bookmarks where we can
  • Windows and app updates to a safe baseline
  • Plain tips so it stays clean

How we do it (at a glance)

  1. Quick check: symptoms, recent clicks, and a fast health peek
  2. Contain: kill bad tasks, disable risky items, set a restore point
  3. Clean: trusted scanners + manual sweep (folders, tasks, services)
  4. Fix the browser: remove junk add-ons; reset only if needed
  5. Patch: Windows and common apps; tidy drivers if useful
  6. Handover: short notes and simple safety habits

Plain words. No tech talk.

Time & cost in Stellenbosch

  • Fee: R550 per PC
  • Turnaround: Often same day; heavy cases can take longer
  • If damage is deep: we’ll talk about a clean rebuild or backup first (your choice)

Do-nots (to protect your data)

  • Don’t pay ransoms or call “support” numbers in pop-ups
  • Don’t install random “cleaners/boosters” from ads
  • Don’t run two antivirus apps at once — they fight
  • Don’t log into banking on a PC you think is infected
  • Don’t ignore SMART warnings or strange drive noise

When to stop DIY & call us

  • Files got renamed or show odd extensions (possible ransomware)
  • Pop-ups come back right after you “remove” them
  • Browser keeps redirecting even in another profile
  • Updates fail again and again
  • The PC is too slow to use while you try to fix it

Real stories around town

  • SU first-year (Huis Marais): Clicked a fake “update.” We cleaned start-up, reset one browser, and patched apps. Back to class the same day.
  • Die Boord family PC: Toolbars everywhere. We removed junk suites, tidied tasks, set Defender right, and things felt normal again.
  • Technopark laptop: Pop-ups after a “free PDF tool.” Cleaned, set safe defaults, and added a calm update plan.

Simple tips

  • Keep one good antivirus (Defender is fine when set right)
  • Update Windows and apps on a quiet night each week
  • Only add browser extensions you trust
  • Use a password manager and turn on 2-step sign-in
  • Keep a small backup — cloud or image — so rollbacks are easy

What we’ll need

  • Your Windows login (you type it)
  • The PC and charger (for laptops)
  • Any links or apps you clicked before the problem started

Serving Stellenbosch & surrounds • POPIA-aligned privacy • CPA-aligned warranty
Lawful e-waste routing on request (with data-wipe certificate)