Remote Support Setup

What’s included

• Install and configure remote support app
• Short tutorial on how to start a session
• Secure, one-time consent per connection
• Pairs well with “Remote Support Session”

Details

What’s included

• Install and configure a secure remote tool on your PC.
• Show you how to start/approve a session next time.
• Quick test to confirm everything works.

Details

Why set this up?

When you need help again, we can connect fast, fix issues remotely, and save you an on-site call-out.

When this is ideal

• You work/study from home and want quick help.
• You support family devices and prefer remote fixes.
• You’re away from Stellenbosch but still need assistance.

Turnaround

Usually 10–15 minutes.