Remote Support Session
Serving Stellenbosch & surrounds • Transparent pricing • POPIA-aligned
What’s included
- Secure remote connection (with your consent)
- Troubleshooting and quick fixes
- Updates, clean-up, and settings help
- Plain-English guidance while we work
Details
TL;DR: We connect to your PC remotely, fix common software problems, and guide you as we go—no call-out needed.
Local: Great for SU students, homes in Welgevonden/Die Boord, and Technopark teams who need quick help.
Problems we fix
- Email won’t add, keeps asking for a password
- “Driver unavailable” or printer won’t show
- Slow start-up, pop-ups, noisy start-up apps
- Windows updates failing or stuck
- Browser homepage changed by adware
- Small Wi-Fi or file-sharing hiccups
What’s included
- A secure session link (you approve it)
- Live troubleshooting with plain words
- Updates & clean-up where helpful
- A short notes sheet: what we changed and next steps
How we work (at a glance)
- Book a slot that suits you
- Connect securely with your OK (you’ll see everything)
- Fix & explain: we talk you through the steps
- Test: print a page, send an email, reboot if needed
- Handover: simple notes you can keep
Time & cost in Stellenbosch
- R350/hr, billed in 30-minute blocks (30-minute minimum)
- Turnaround: Often same day
- After-hours? Use /services/labour-after-hours-emergency/
- On-site needed? Add /services/on-site-surcharge-within-20km/
Do-nots (save time and stress)
- Don’t install random “cleaners” from ads
- Don’t click every “fix now” pop-up
- Don’t set three antivirus apps—they fight each other
- Don’t keep retrying a stuck update during a deadline—call us
When to stop DIY & call us
- Printer shows “driver unavailable” after updates
- Outlook or Gmail loops sign-in
- Browser keeps opening to ads
- PC is slow at start and fans roar
- Updates fail again and again
Real stories around town
- SU first-year (Huis Marais): Email kept asking for a password. We fixed 2-step sign-in and it synced in minutes.
- Die Boord home office: Printer worked on one PC but not the other. We cleaned the old driver and set a steady setup—test page done.
- Technopark staffer: Windows update loop at 8 am. We cleared the cache, installed the right patch, and meetings ran on time.
Simple tips
- Let Windows update on a quiet evening weekly
- Keep one strong passphrase in a password manager
- Remove browser add-ons you don’t use
- Keep printer and PC on the same Wi-Fi (not guest)
What you need
- Stable internet and your Windows/macOS login
- Time to approve the connection and a quick reboot if asked
- For email: your mail password and phone for 2-step codes
Handy links
- Bench check instead? /services/diagnostic-in-shop/
- Need us on-site? /services/on-site-surcharge-within-20km/
- Rush job? /services/expedited-service-fee/
- Daytime hourly work: /services/labour-standard-hours/
- See fee table: /legal/standard-fees/
POPIA-aware handling • CPA-aligned warranties • Lawful e-waste routing on request (with data-wipe certificate)