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Digissential

On-Site Surcharge (within 20km)

Serving Stellenbosch & surrounds • Transparent pricing • POPIA-aligned

On-site visit within 20 km of Stellenbosch.

What’s included

  • Covers travel inside a 20km radius
  • +R8/km beyond 20km (round-trip)
  • Parking and tolls charged at cost
  • Add-on to normal labour/service fees

Details

TL;DR: We come to you within 20km of Stellenbosch. The surcharge covers travel and logistics; actual work is billed at normal rates.
Local: Common for homes in Welgevonden/Die Boord, SU student houses in Idas Valley, and Technopark offices that can’t spare a trip to our bench.

When on-site makes sense

  • No internet, so remote help won’t fly
  • Mesh Wi-Fi planning, printer placement, tricky cabling
  • Business devices that must stay on the premises
  • House layouts where a walk-through matters

How it works (at a glance)

  1. Quick chat: goal, address, and parking/gate details
  2. Quote: confirm the on-site surcharge and expected labour
  3. Visit: arrive in the agreed window and get to work
  4. Update: simple status notes; if parts are needed, we say so before we buy

Time & cost in Stellenbosch

Do-nots (save time and money)

  • Don’t dismantle gear before we arrive — small screws get lost
  • Don’t hide the router in a cupboard; we’ll need access
  • Don’t plan a tight 10-minute window if there’s access control or a guard sign-in
  • Don’t change passwords mid-visit — tell us first

What we’ll need

  • A contact person on site and a working number
  • Gate/parking info and any access codes
  • For network jobs: ISP details (PPPoE if used) and your Wi-Fi name/password
  • Admin passwords for PCs or printers we’re fixing

What’s included

  • Travel and on-site logistics inside 20km
  • Jobs beyond 20km billed at R8/km (round-trip), plus parking/tolls at cost
  • Clear notes on work done and next steps

POPIA-aware handling • CPA-aligned warranties • Lawful e-waste routing on request (with data-wipe certificate)