Labour — Standard Hours

What’s included

• Standard business hours
• Billed per 30 minutes (30 min minimum)
• Clear notes and fair time tracking
• Remote or on-site where it makes sense

Details

TL;DR: Need help that doesn’t fit a fixed service? We handle it in simple 30-minute blocks during business hours.
Local: Useful for SU students, homes in Welgevonden/Die Boord, and Technopark teams when a task is unique.

Examples of work covered

• Sort out odd app issues or settings that don’t stick
• Tidy a messy user profile or start-up list
• Printer/scanner quirks, shared folders, or small network tweaks
• One-off training: email basics, file habits, quick “how do I…?”
• Light scripting or batch jobs (rename, move, back up)
• Vendor calls where we sit on the line and fix with them

How it works (at a glance)

1. Quick chat: goal, scope, and a time estimate
2. Work the plan: remote first if fastest; on-site if needed
3. Update: we send short notes as we go
4. Handover: what changed, what to watch, and next steps

Time & cost in Stellenbosch

• Rate: R450/hr, billed in 30-minute blocks (30-minute minimum)
• Hours: Weekdays in standard business hours
• On-site: A small call-out may apply if we travel; we confirm first
• Urgent after 17:30 / weekends? See /services/labour-after-hours-emergency/ or add /services/expedited-service-fee/

Do-nots (save time and money)

• Don’t stack three “PC optimizers” — they slow us down
• Don’t guess admin passwords; we’ll need the right ones
• Don’t start big updates right before we arrive
• Don’t skip a quick backup before risky changes — see /services/data-backup-full-system-image/

When to stop DIY & call us

• Settings keep undoing themselves after reboot
• Print jobs vanish or sit “queued” forever
• Shared folders work on one PC but not the others
• Outlook profile crashes or won’t add accounts

Real stories around town

• SU first-year (Huis Marais): One hour to clean a broken profile, set OneDrive, and calm start-up apps.
• Die Boord home office: 45 minutes to fix printer drivers and set a proper scan-to-PDF path.
• Technopark front desk: 30 minutes to map a shared folder and fix permissions so invoices printed again.

What we’ll need

• The device and charger (if on-site)
• Passwords/keys we might need (admin, BitLocker, mail)
• A short note on the goal and what changed recently

Handy links

• Quick bench check instead? /services/diagnostic-in-shop/
• Intermittent faults? /services/hardware-diagnostics-extended/
• Remote first aid: /services/remote-support-setup/
• Jump the queue: /services/expedited-service-fee/
• See fee table: /legal/standard-fees/

POPIA-aware handling • CPA-aligned warranties • Lawful e-waste routing on request (with data-wipe certificate)