Skip to content
Digissential

Labour — After-Hours / Emergency

Serving Stellenbosch & surrounds • Transparent pricing • POPIA-aligned

Emergency after-hours IT support in progress.

What’s included

  • After-hours help (evenings, weekends, public holidays)
  • Remote or on-site where safe and practical
  • Billed per hour in 30-minute blocks
  • Priority triage and clear next steps
  • Add-on parts/services quoted before work

Details

TL;DR: Need help after 17:30, on a weekend, or a public holiday? We jump on it fast. Remote if we can, on-site if we must.

Local: Common for SU students on deadlines, families in Welgevonden/Die Boord, and Technopark teams when a till or laptop fails after hours.

When to use it

  • Exam or submission tonight and the laptop won’t start
  • POS or office PC stuck on updates before trade
  • Travel tomorrow and you need a working machine
  • Email or Wi-Fi down during an event or booking rush

How it works (at a glance)

  1. Quick contact: Call/WhatsApp or /contact/
  2. Triage: We try a fast remote session first
  3. If needed: Arrange on-site or drop-off
  4. Update: You get clear progress and choices (repair, workaround, or next step)

Time & cost in Stellenbosch

  • After-hours labour: R650/hr, billed in 30-minute blocks
  • Scope: Weeknights after 17:30, weekends, and public holidays
  • On-site: Standard call-out may apply; we’ll confirm first
  • Notes: Parts and supplier stock can affect finish time

What’s included

  • Priority start outside normal hours
  • Remote or on-site help where it makes sense
  • Plain updates at key steps (found fault, quote, ready)

Do-nots (save time and stress)

  • Don’t keep forcing updates or hard power-offs over and over
  • Don’t run random “fixer” tools from ads
  • Don’t open a clicking drive—power down and call
  • Don’t ignore a swollen battery or burnt smell

When to stop DIY & call us

  • Blue screens right before a deadline
  • POS won’t pass the update screen
  • Wi-Fi or email down and you need it now
  • BitLocker or passwords blocking you after changes

Real stories around town

  • SU first-year (Huis Marais): Locked out before a Moodle upload. We did a remote profile fix and he submitted on time.
  • Die Boord home office: Printer jammed on payroll night. We cleared the queue, re-added the driver, and payslips went out.
  • Technopark front desk: PC stuck on updates Sunday evening. We rolled back and set a calm update window.

What we’ll need

  • Your device and charger (if we come out)
  • A phone line for quick updates
  • Passwords/keys if Windows asks (BitLocker/admin)
  • Stable internet if we work remote

POPIA-aware handling • CPA-aligned warranties • Lawful e-waste routing on request (with data-wipe certificate)