Expedited Service Fee
Serving Stellenbosch & surrounds • Transparent pricing • POPIA-aligned
What’s included
- Queue priority with next-business-day start
- Clear status updates during the job
- Subject to parts and supplier timing
- Add-on to normal service fees
Details
TL;DR: Pay once to jump the queue so we start your job sooner.
Local: Handy for SU deadlines, home offices in Welgevonden/Die Boord, and Technopark teams where every hour matters.
When to use it
- You have an exam, flight, or live event today or tomorrow
- A shop till, office PC, or laptop must get looked at fast
- You need a clear answer and path without waiting in line
How it works (at a glance)
- Book + drop-off / remote check-in
- We start next business day (often sooner if you arrive early)
- Status updates as we test, quote, and—if you approve—repair
- If parts are needed, we order right away and prep what we can
This is an add-on fee. Normal labour, parts, and call-outs still apply.
Time & cost in Stellenbosch
- Expedite add-on: R500 per device
- Start time: Moved ahead of the standard queue, usually next business day
- Notes: Parts lead-times and supplier stock can affect completion
What it covers
- Priority start on the bench or remote session
- Faster diagnostic and quote so you can decide
- Updates at key steps (found fault, parts ETA, ready for pick-up)
Not included
- After-hours or weekend work (quoted separately)
- Any promise of same-day completion
- Supplier lead-times (we’ll share real ETAs)
Do-nots (save money and stress)
- Don’t add this if the device clearly needs rare parts we can’t get fast
- Don’t skip the diagnostic—we need facts before we can fix
- Don’t plan travel around a same-day finish unless we confirm first
Real stories around town
- SU student (Huis Marais): Laptop died before a submission. We expedited, found a bad SSD cable, fixed it, and he submitted that night.
- Die Boord home office: Printer blocked payroll day. We prioritised remote setup and had payslips out in 30 minutes.
- Technopark front desk: POS stuck on updates. We expedited, rolled back, and set a quiet update window.
Handy links
- Start with a quick check: /services/diagnostic-in-shop/
- Deeper, long-run tests: /services/hardware-diagnostics-extended/
- Need remote help fast? /services/remote-support-setup/
- See fee table: /legal/standard-fees/
POPIA-aware handling • CPA-aligned warranties • Lawful e-waste routing on request (with data-wipe certificate)