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Digissential

Email Setup

Serving Stellenbosch & surrounds • Transparent pricing • POPIA-aligned

email-setup — Digissential

What’s included

  • One account on one device (Outlook, Windows Mail, or phone)
  • Secure sign-in with the right server settings
  • Folders, sync window, and signature basics
  • Test send/receive plus calendar/contacts where used

Details

TL;DR: We set up your email the right way, test it, and make it easy to use.
Local: Handy for SU students, homes in Welgevonden/Die Boord, and Technopark teams who need mail that just works.

Problems we fix

  • Endless password prompts
  • “Cannot connect to server”
  • Old mail not showing on your phone or laptop
  • Sent items don’t match across devices
  • Calendar or contacts missing

What’s included

  • One email account on one device with secure IMAP/Exchange/SMTP
  • Clean folder view, a simple signature, and a sane sync window
  • Send/receive test and a quick calendar/contacts check (if used)
  • Short notes on where your mail stores and how to add another device

How we do it (at a glance)

  1. Add account with the right server settings and ports
  2. Turn on 2-step login or app password where your provider uses it
  3. Pick sync range (e.g., last 3–12 months) so the app stays fast
  4. Tidy folders and set your default “From” and signature
  5. Test: send to and from yourself; check calendar/contacts

Plain steps. No tech talk.

Time & cost in Stellenbosch

  • Setup fee: R200 for one account on one device
  • Extras: +R80 per extra device or extra account
  • Turnaround: Often same day; big mailbox syncs keep going in the background

Do-nots (save time and stress)

  • Don’t guess server names from a blog—use the real provider info
  • Don’t pick the old POP option if you want mail to match on phone and PC
  • Don’t paste recovery codes into random sites—ask us if unsure
  • Don’t ignore 2-step prompts—set them up; it stops most break-ins

When to stop DIY & call us

  • You changed a password and nothing works now
  • Mail sends but won’t arrive (or lands in Junk)
  • Calendar invites don’t show
  • Outlook profile is corrupt and crashes on start

Real stories around town

  • SU first-year (Huis Marais): Mailbox kept asking for a password. The time was off and 2-step wasn’t finished. We fixed both and it stayed signed in.
  • Die Boord home office: Sent mail showed on the laptop but not the phone. We moved from POP to IMAP and life got simple again.
  • Technopark team: New hire’s Outlook wouldn’t add. We set the right tenant rules, added the account, and meetings synced at once.

Simple tips

  • Write your main email and recovery email on a safe card (not a sticky note on the screen)
  • Keep one strong passphrase in a password manager
  • If mail starts acting odd, don’t delete the whole profile—call us first
  • Use IMAP/Exchange so everything stays in step

What we’ll need

  • Your mailbox email and password
  • Your phone if you use app-based codes (Authenticator/SMS)
  • Any custom domain details if you use a work address

POPIA-aware handling • CPA-aligned warranties • Lawful e-waste routing on request (with data-wipe certificate)