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Digissential

Diagnostic (In-Shop)

Serving Stellenbosch & surrounds • Transparent pricing • POPIA-aligned

What’s included

  • Visual intake and symptom review
  • Power-on, SMART and RAM short tests
  • Written estimate before any repair
  • May be credited if repair proceeds (discretionary)

Details

What this service does

We perform a structured bench check to quickly narrow down the cause of your issue and tell you, in plain English, what’s wrong and what it will cost to fix.

  • Visual inspection and symptom review
  • Power-on/POST verification
  • Storage SMART and RAM short tests
  • Quick health review of Windows event logs

You’ll receive a clear written estimate with options before any repair begins.

Tip: If symptoms are intermittent, only appear under load, or you suspect a hardware fault we can’t reproduce quickly, we may recommend Hardware Diagnostics (Extended) for deeper testing.

Good signs you need this

  • Blue screens, no-boot, or random restarts
  • Device is unusually slow or freezes
  • You suspect a hardware issue but aren’t sure which part is failing

Turnaround

Most basic diagnostics are same day. Timing depends on queue, updates, and whether symptoms appear during testing.

What to bring

  • Your device and charger/power lead
  • Any relevant passwords (e.g., Windows login)
  • A short description of the issue and when it started

After the diagnosis

We’ll explain the findings and give you transparent options (repair, upgrade, or data-first). You choose the path forward—no pressure and no hidden costs. If you approve a repair, the diagnostic fee may be credited at our discretion.

Serving Stellenbosch & surrounds • POPIA-aligned privacy • CPA-aligned warranty
Need help now? Request a quick quote or call 066 425 6314.