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Services

Transparent labour rates

Fair, simple pricing that applies to all services

Standard work is billed per 30-minute increments. After-hours support is a flat hourly rate. Parts, travel surcharges, and agreed add-ons are separate.

Standard labour
R450 / hr
Billed in 30-minute increments
After-hours
R650 / hr
Flat hourly (by appointment)
Note: On-site work may include a travel surcharge (see On-Site Surcharge).

43 services

Core services

Data Migration (Device-to-Device) — Digissential

Data Migration (Device-to-Device)

Move your files to a new drive or computer safely, with checks so nothing important is missed.

  • Copy user data to the new device/drive
  • Integrity checks and folder mapping
  • Optional email/profile setup
View details From R450
Diagnostic (In-Shop) — Digissential

Diagnostic (In-Shop)

Quick bench check to find the fault and give you a clear, written next step. Often same day.

  • Visual intake and symptom review
  • Power-on/POST checks with SMART & short RAM tests
  • Quick Windows health notes (no jargon)
View details From R150
Hardware Diagnostics (Extended) — Digissential

Hardware Diagnostics (Extended)

Deeper, targeted hardware testing when faults are intermittent or hard to spot.

  • Extended RAM and storage surface tests
  • Thermal and load tests for CPU/GPU
  • Power delivery and POST behaviour checks
View details From R250
New PC / Laptop Setup — Digissential

New PC / Laptop Setup

We set up your new machine the right way: updates, drivers, email, and a safe, clean baseline.

  • First-run setup with updates and drivers
  • User profile and email configuration
  • Basic privacy and security baseline
View details From R350
Remote IT support session on a laptop with headset and tools.

Remote Support Session

Fix many software issues without a call-out. Secure, scheduled, and convenient.

  • Secure remote connection (with your consent)
  • Troubleshooting and quick fixes
  • Updates, clean-up, and settings help
View details From R350
Speed-Up / Tune-Up — Digissential

Speed-Up / Tune-Up

Make a slow PC feel snappy again with targeted clean-up, updates, and smart start-up tweaks.

  • Start-up and background clean-up
  • Windows/driver updates and health checks
  • Disk health and free-space tidy
View details From R350
Security scan running on a laptop during a professional malware cleanup.

Virus & Malware Removal (Basic)

Remove common malware safely and get your PC back to normal with a light security pass.

  • Safe removal of common malware and adware
  • Start-up clean and browser reset (if needed)
  • Patch and update baseline
View details From R550
Windows OS Reinstall (No Backup) — Digissential

Windows OS Reinstall (No Backup)

Fresh Windows with a clean format to fix deep problems fast — no file backup included.

  • Full wipe and clean Windows install
  • Drivers, updates, and tidy defaults
  • Removes deep corruption and malware
View details From R650
Windows OS Reinstall + Data Backup — Digissential

Windows OS Reinstall + Data Backup

We back up your files, clean-install Windows, then restore your data and set a safe, tidy baseline.

  • Backup of user folders (Documents, Desktop, etc.)
  • Clean Windows install with drivers and updates
  • Restore your files after the install
View details From R900

Data

Cloud Backup Setup — Digissential

Cloud Backup Setup

Automatic, encrypted backups to a trusted cloud—set up, tested, and easy to use.

  • Pick a cloud that fits your needs and budget
  • Set folders, schedules, versioning, and encryption
  • Seed the first backup; throttle so Wi-Fi stays usable
View details From R250
Data Backup (Basic) — Digissential

Data Backup (Basic)

Copy important folders to your storage—fast, verified, and labeled so you can find things later.

  • Up to 50 GB to your drive (USB/HDD/SSD)
  • +R100 per extra 50 GB
  • Verify and spot-check restored files
View details From R350
Data Backup (Full System Image) — Digissential

Data Backup (Full System Image)

Bit-for-bit image of your Windows drive, so you can restore everything — apps, settings, and files.

  • Full-disk image (OS, apps, data, boot info)
  • Integrity check after imaging
  • Clear labels and simple restore notes
View details From R650
Data Destruction (Certified Wipe) — Digissential

Data Destruction (Certified Wipe)

Cryptographic or multi-pass wipe with a certificate—so you can safely dispose of, sell, or repurpose hardware.

  • Standards-based wipe (NIST-style or crypto-erase)
  • Per-device certificate with serial and date
  • SSD Secure Erase / sanitize where supported
View details From R250
Technician cloning a failing drive for safe data recovery.

Data Recovery (Simple / Logical)

Best-effort recovery for deleted files or drives that still mount. No clean-room work on failing hardware.

  • Logical (software-level) recovery only
  • Readable drives that still power on
  • File-list preview when possible
View details From R500

Hardware

A new laptop battery being installed in a thin-and-light notebook.

Battery Replacement

We fit a genuine or trusted-brand battery, update firmware if needed, and calibrate it so your laptop runs longer.

  • Careful disassembly and refit (no torn ribbons or missing screws)
  • Connector & charge-circuit checks; DC-in and board inspection
  • Firmware/EC update if the model needs it
View details From R450
Component Replacement Assistance — Digissential

Component Replacement Assistance

We help you pick, fit, and test new parts—RAM, SSD, GPU, PSU, fans—safely and the right way.

  • Compatibility check for your PC or laptop model
  • Safe handling, clean cable routing, tidy reassembly
  • BIOS/firmware updates if the part needs it
View details From R400
Custom PC Build Advice — Digissential

Custom PC Build Advice

Get a parts list that fits your needs, budget, and case—no bottlenecks, no guesswork.

  • Tailored parts list (CPU/GPU/RAM/SSD/PSU/case/cooler)
  • Compatibility and airflow checks for your case
  • Targets set by your apps, games, and monitor
View details From R350
GPU/CPU Upgrade (Labour) — Digissential

GPU/CPU Upgrade (Labour)

Install and validate a new GPU or CPU with safe handling, power/cooling checks, and clean drivers.

  • Anti-static handling and correct fitment
  • PSU and cooling headroom checks; BIOS sanity
  • Driver clean and install (DDU option)
View details From R400
Tightening a laptop hinge and chassis screws on the bench.

Hinge / Chassis Tighten & Service

Tighten loose hinges, reinforce posts, and quiet creaks so your laptop feels solid again.

  • Tighten/replace missing screws and standoffs
  • Re-seat hinges; adjust friction where design allows
  • Plastic post/insert reinforcement when viable
View details From R350
Replacing a laptop keyboard with proper ESD care.

Laptop Keyboard Replacement (Labour)

Sticky or dead keys? We fit a new keyboard or top-case and test every key and the backlight.

  • Model-specific disassembly and clean refit
  • Backlight and layout check (US/UK/ISO)
  • Ribbon/connector seating and strain relief
View details From R450
A close-up shot of a technician expertly replacing a cracked laptop screen.

Laptop Screen Replacement (Labour)

Cracked, dim, or flickering display? We fit a compatible panel neatly and test brightness, colours, and webcam.

  • Source and fit a compatible IPS/TN/touch/refresh-rate panel
  • Careful bezel and hinge handling; no clipped cables
  • Brightness/colour, backlight bleed, and webcam checks
View details From R650
OS burn-in tests running after a fresh Windows install.

OS, Drivers & Burn-In Add-On

Clean Windows install, correct drivers, updates, and a burn-in test so your new build is stable from day one.

  • Clean Windows install and activation (with your key/account)
  • Chipset/GPU/LAN/Wi-Fi/Audio drivers from vendor sources
  • Updates applied; calm start-up and sensible defaults
View details From R300
Assembling a new PC build with neat cable management.

PC Assembly (Full Build)

Professional assembly, tidy cables, and smart checks so your new build is stable, quiet, and ready to show off.

  • Full assembly with neat cable management
  • BIOS/UEFI setup and firmware checks
  • Stability/thermals validation with noise pass
View details From R1200
SSD Upgrade Bundle (Clone & Swap) — Digissential

SSD Upgrade Bundle (Clone & Swap)

We clone your old drive to a new SSD, fit it, expand the space, and make sure it boots fast and your apps still work.

  • NVMe/SATA compatibility check
  • Sector-by-sector clone with integrity check
  • Partition expand so you get all the space
View details From R450
Thermal Paste & Deep Clean — Digissential

Thermal Paste & Deep Clean

Lower temps and noise. We replace old paste, clean fans and heatsinks, and clear dust the safe way.

  • Old paste removed; fresh high-quality paste applied
  • Fans, heatsinks, and vents deep-cleaned
  • Quick airflow and noise check
View details From R350

Network

Planning and installing a mesh Wi-Fi system in a home.

Mesh Wi-Fi Planning & Install

Plan access-point placement, cut dead zones, and install a mesh that covers your whole space.

  • Site walk-through and coverage check
  • AP placement and channel plan
  • Install and adopt mesh nodes
View details From R300
Printer Setup — Digissential

Printer Setup

Install and test a printer on one device—drivers, defaults, and a test page—without the usual headaches.

  • Install and test on 1 device
  • +R80 per extra device
  • Correct driver and clean defaults
View details From R200
Printer Troubleshooting (Not Setup) — Digissential

Printer Troubleshooting (Not Setup)

Fix printers that used to work but don’t—drivers, queues, ports, and network quirks.

  • Find and fix driver/port/queue problems
  • Clear stuck jobs and spooler errors
  • Sort Wi-Fi/USB discovery issues
View details From R250
Router and laptop during a Wi-Fi troubleshooting session.

Wi-Fi/Network Troubleshooting

Set up your router or access point the right way—stable, safe, and quick in real life.

  • Router/AP setup with secure Wi-Fi
  • Better channels, SSID, and band steering
  • Check coverage and speed in key rooms
View details From R350

Security

Applying Windows security baselines and hardening.

Cybersecurity Hardening

Lock down Windows with smart defaults, updates, and simple protections—without slowing your PC.

  • Patch Windows, drivers, and common apps
  • Harden browser, SmartScreen, and Defender
  • Remove risky startup items and services
View details From R450

Support

Expedited Service Fee — Digissential

Expedited Service Fee

Priority handling ahead of the normal queue—best when downtime hurts.

  • Queue priority with next-business-day start
  • Clear status updates during the job
  • Subject to parts and supplier timing
View details From R500
Emergency after-hours IT support in progress.

Labour — After-Hours / Emergency

Help outside normal hours. Weekdays after 17:30, weekends, and public holidays.

  • After-hours help (evenings, weekends, public holidays)
  • Remote or on-site where safe and practical
  • Billed per hour in 30-minute blocks
View details From R650
Standard bench labour for diagnostics and repairs.

Labour — Standard Hours

General work during business hours, billed in fair 30-minute blocks (30-minute minimum).

  • Standard business hours
  • Billed per 30 minutes (30 min minimum)
  • Clear notes and fair time tracking
View details From R450
On-site visit within 20 km of Stellenbosch.

On-Site Surcharge (within 20km)

Add-on fee for work done at your place within 20km when remote isn’t possible.

  • Covers travel inside a 20km radius
  • +R8/km beyond 20km (round-trip)
  • Parking and tolls charged at cost
View details From R300
Pickup/Drop-off (within 10km) — Digissential

Pickup/Drop-off (within 10km)

Convenient device pickup and return within 10km—perfect when you’re busy or can’t get to us.

  • Pickup and return within 10km
  • Logistics only (not a diagnostic)
  • Schedule a time that suits you
View details From R150
Quarterly Device Health Check (Remote) — Digissential

Quarterly Device Health Check (Remote)

A light remote tune-up every three months: updates, SMART peek, start-up tidy, browser clean, and backup check.

  • Priced **per device**
  • Windows and app updates review
  • SMART quick-look for disks/SSDs
View details From R350
Remote Support Setup — Digissential

Remote Support Setup

Install a safe remote tool so next time you need help we can connect fast—no on-site visit needed.

  • Install and configure the remote support app
  • Short walk-through on how to start a session
  • Secure, one-time consent per connection
View details From R150

Windows

Driver Installation — Digissential

Driver Installation

Install or repair device drivers for stable performance—graphics, chipset, audio, Wi-Fi, printers and more.

  • Identify missing or outdated drivers
  • Install vendor-approved versions only
  • Verify devices work (sound, Wi-Fi, GPU, printer)
View details From R180
Email Setup — Digissential

Email Setup

Set up one email account on one device—secure, synced, and tidy.

  • One account on one device (Outlook, Windows Mail, or phone)
  • Secure sign-in with the right server settings
  • Folders, sync window, and signature basics
View details From R200
Firmware/BIOS/UEFI Updates — Digissential

Firmware/BIOS/UEFI Updates

Safely update system firmware for better stability, security fixes, and part compatibility.

  • Check current BIOS/UEFI and release notes
  • Apply the right vendor update the safe way
  • Verify boot order and key settings after reboot
View details From R180
Password Reset (Windows Local) — Digissential

Password Reset (Windows Local)

Reset a Windows local account password with ID check and no data loss.

  • ID check and proof of ownership
  • Reset **local** account password safely
  • Keep your files and apps intact
View details From R250
Software Install (Bulk) — Digissential

Software Install (Bulk)

Install and set up 4–8 apps in one go—patched, signed in, and ready to work.

  • Install 4–8 apps in one sitting
  • License/account activation done right
  • Clean defaults and safe update channels
View details From R300
Installing standard desktop software on a workstation.

Software Install (Standard)

Install and set up up to 3 trusted apps—patched, signed in, and ready to use.

  • Install up to 3 apps
  • Check license or account sign-in
  • Turn on safe updates and clean defaults
View details From R180