TL;DR: Restart your router and fibre ONT, re-add Wi-Fi networks, and test another device. If problems persist, Digissential fixes Wi-Fi issues in Stellenbosch homes, offices, and student digs.

Identify the problem

In Stellenbosch, internet problems often show up as:

SU students kicked off eduroam during lectures.
Fibre users near Technopark losing signal despite active accounts.
Routers stuck on default ISP settings, causing speed drops.
Student digs with too many devices overloading a single Wi-Fi band.
Small offices unable to connect printers or VOIP phones over Wi-Fi.

Safe steps (do this in order)

Restart router & ONT — unplug for 30 seconds, then reconnect.
Test another device — helps confirm if it’s a device or network issue.
Forget & reconnect to Wi-Fi networks; re-enter your password carefully.
Eduroam users: follow official Eduroam setup guides for Stellenbosch University.
Check ISP status — visit MWeb Fibre Stellenbosch or call your provider.
If still down, book Digissential for Wi-Fi/Network Setup or Remote Support.

Do-nots

Don’t reset your router to factory defaults unless you have ISP credentials ready.
Don’t pile all devices onto 2.4GHz if your router supports dual-band — it slows everyone down.
Don’t ignore recurring disconnections; faulty routers can worsen over time.

Time & cost in Stellenbosch (realistic bands)

Basic Wi-Fi setup or router reconfig: from R350.
Fibre troubleshooting (ONT + router): from R450.
Mesh/coverage optimisation: R300 per access point (R450 minimum job).
Turnaround: same-day on-site in central Stellenbosch; next-day for outer suburbs.

When to stop DIY

If Wi-Fi drops repeatedly even after re-adding networks.
If your ONT lights show red/amber consistently.
If ISP confirms your line is fine but the connection still fails.
If work or exam prep is disrupted — downtime costs more than a service call.

Book help (fast)

Wi-Fi/Network Setup service → /services/wifi-network-setup/
Remote Support → /services/remote-support-setup/

FAQs

Q: Why is my Wi-Fi not working in Stellenbosch?
A: It could be ISP downtime, faulty routers, or configuration issues. Try restarting equipment; if it persists, contact your provider or Digissential.

Q: Why does SU eduroam keep disconnecting?
A: Eduroam requires correct certificate-based login. Small missteps during setup cause repeated drops.

Q: Can you fix fibre connection problems?
A: Yes, we troubleshoot router/ONT setups and liaise with ISPs like MWeb to confirm line status.

Q: Do you do Wi-Fi optimisation for gaming/streaming?
A: Yes. We place routers/mesh systems, adjust channels, and fine-tune for low latency.

Q: Do you recycle old routers?
A: Yes. We follow our E-Waste Disposal Policy for responsible router disposal.

Compliance & trust:

External references:

Updated on 2025-09-05.