Stellenbosch University IT support alternatives: what SU IT covers—and where we help
What SU IT covers—accounts, Wi-Fi, passwords—and what it doesn’t: hardware, malware, data recovery. Faster, off-campus help options in Stellenbosch.
Digissential Team 2 min read Updated 04 Sept 2025
Summary: SU IT is great for accounts, passwords, SU webmail and Eduroam. They don’t fix hardware faults, malware, data loss, or home Wi-Fi. We bridge that gap with same/next-day remote or drop-off help, POPIA-aligned.
What SU IT covers (start here)
-
SU accounts & passwords
Password resets, MFA/account lockouts, SU webmail access. -
Campus Wi-Fi (Eduroam) & labs
Profile setup, certificate changes, campus coverage.
Official pages:
- SU IT Helpdesk → https://www.sun.ac.za/english/it/
- Eduroam Wi-Fi setup → https://eduroam.org/
If those services are down or you need account-level work, use the official channels first.
Where Digissential steps in (fast turnarounds)
| Problem | Typical symptoms | Fastest safe route |
|---|---|---|
| Won’t boot / blue screen / FileVault prompt | Loops, BitLocker/FileVault requests, startup errors | Data-first imaging, repair or clean reinstall with files restored |
| Malware / pop-ups / slow Windows or macOS | Browser hijacks, AV alerts, high CPU | Remote support clean-up + updates/hardening |
| Broken screen / battery / “liquid damage” | Cracks, swelling, random shutdowns | Drop-off diagnostics; parts & ETA before work |
| Data recovery | “Drive not detected”, accidental deletion | Read-only imaging, logical recovery, optional CoDD |
| Home/residence Wi-Fi | Drops, Zoom lag, console latency | Router placement/channel/5 GHz tune-up; mesh planning |
Start a session → Remote support
Decision tree: where to go first
- Account or campus Wi-Fi only?
→ Use SU IT links above. - Device/app problem (boots, but broken behaviour)?
→ Book remote support; most fixes are same-day. - Hardware or data at risk (won’t boot, clicking disk, liquid)?
→ Stop power-cycling. Book diagnostics; we’ll image first, then repair or reinstall.
Compliance matters (POPIA, no shortcuts)
- We’ll ask you to accept our Privacy & POPIA Processing Notice.
- You authorise work via our Client Intake Agreement.
- For recoveries, we can issue a Certificate of Data Destruction (CoDD) when old media is wiped.
Handy checks before you call
- Webmail down vs device issue: test webmail in a private browser tab and on your phone’s data. If it works there, your laptop profile/app needs attention (we can fix remotely).
- Eduroam only vs home router: if you disconnect from Eduroam and the issue remains at home, it’s a router/placement problem, not SU Wi-Fi.
- Backups: if you can still log in, run a quick Time Machine or File History backup before any repair.
Book help in minutes (off-campus, student-friendly)
- Start a session → Remote support
- Privacy & consent → POPIA Processing Notice · Client Intake Agreement
Updated on 2025-09-04.