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Digissential

Consumer Protection in Stellenbosch IT repairs: CPA warranties & POPIA privacy

Plain-English guide to your CPA warranty rights and POPIA privacy during computer repairs—how we comply and what you can expect at Digissential.

Digissential Team 2 min read Updated 04 Sept 2025

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Summary: Many small repair shops skip the paperwork. We don’t. You get clear diagnostics, quotes, and warranties (CPA), plus transparent data handling (POPIA). That’s how we earn trust—and why issues are faster to resolve.

What CPA means for your repair (plain English)

  • Fit for purpose: Tell us your intended use (e.g., “lectures + Zoom + Lightroom”). We’ll note it; the fix must be suitable for that purpose.
  • Quality & remedies: Parts/work must be of acceptable quality. If something fails within the warranty term, we’ll action a remedy as per our policy.
  • Used/refurbished components: Allowed—only if disclosed and still reasonable for the price/intent.
  • Paper trail: Quotes, approvals, serial numbers, and completion notes protect you (and speed up any warranty claim).

Learn more (official sources):

What POPIA means for your data during service

  • Minimal access: We access only what is necessary (e.g., to verify a fix or migrate files).
  • Security controls: Technicians work under signed procedures with least-privilege access.
  • Retention: We keep your data only for the time needed to perform the service and comply with accounting/evidence requirements.
  • Destruction options: On request, we can cryptographically wipe old drives and provide a Certificate of Data Destruction (CoDD).

Official guidance:

How Digissential implements this (your trust advantage)

  • Published warranties: Clear terms for parts/workmanship and a practical returns route → Warranty & Returns
  • Transparent privacy handling: lawful bases, limited access, retention, contact details → POPIA Processing Notice
  • Policy framework: escalation paths, consent forms, service boundaries → Master legal policies

Result: faster approvals, fewer surprises, and traceable outcomes. If something isn’t right, you have documents and a defined process—not a shrug.

What you’ll receive from us (typical flow)

  1. Diagnostic + quote (written; includes ETA and any parts lead time).
  2. Approval (you sign digitally or in writing).
  3. Work performed (with minimal, authorised data access only).
  4. Quality check & documentation (completion note, warranty info).
  5. Optional CoDD if we wiped or retired a drive.

Next steps

This guide is general information, not legal advice. Updated on 2025-09-04.