What we collect

Identification & contact: name, email, phone, address.
Device & service data: serials, specs, service logs, error reports, configuration, device photos.
Transaction & billing: quotes, invoices, payments, VAT details (where applicable).
Communications: emails, messages, call notes; remote session metadata (timestamps, session IDs).
Limited verification for fraud prevention.
Special personal information: not intentionally collected; any incidental exposure is accessed only as strictly necessary with safeguards.

Why we process

Service delivery: diagnostics, repair, configuration, remote support, custom builds.
Client management: intake, scheduling, job tracking, communications, handover.
Billing & accounting, legal compliance (tax, CPA, second-hand goods records).
Security & fraud prevention; incident response and investigation.
Quality control and training (limited review of logs/records).

Cross-border transfers

Transfers/storage outside South Africa may occur (e.g., reputable cloud providers) only where adequate protection exists, or with consent, contract necessity, or other POPIA s72 grounds.

Direct marketing

Electronic direct marketing to new prospects happens only with prior, express consent; existing clients may receive similar service updates with a no-cost opt-out.

Your rights under POPIA

To be informed about the collection and use of your personal information.
To access and receive a copy of your personal information.
To request correction or deletion where appropriate.
To object to certain processing and to withdraw consent where processing is based on consent.

How to exercise your rights

1
Email digissentialteam@gmail.com and describe the request (access, correction, deletion, objection).
2
We verify your identity and may request reasonable details to locate your records.
3
We respond within a reasonable timeframe and explain the outcome, including any lawful basis for refusing or limiting a request.

Download the Privacy & POPIA Notice

Complete details including purposes, retention, and your rights.

Download PDF

See all policies

FAQ

Do you sell my personal information?

No. We do not sell personal information. We may share it with vetted processors (e.g., hosting, email, couriers) under written agreements that meet POPIA safeguards.
How long do you keep my data?

Service records ~3 years, financial records ≥5 years (legal/tax), remote session logs up to 30 days, incident records ≥3 years; after that, secure deletion or anonymisation.
Do you process special personal information?

Not intentionally. If strictly necessary, we rely on an applicable POPIA ground (e.g., explicit consent), apply heightened safeguards, and document the justification.
Are there cross-border transfers?

Yes, where needed (e.g., reputable cloud services) and only with adequate protection, consent, contract necessity, or other POPIA s72 grounds.
How do I exercise POPIA rights?

Email the Information Officer at digissentialteam@gmail.com. We verify identity and respond within a reasonable time, not exceeding 30 days unless an extension applies.