TL;DR: In Stellenbosch, the Consumer Protection Act (CPA) plus Digissential’s own warranties mean you’re covered: 90-day labour guarantee, parts under supplier terms, and transparent returns.

Why warranties matter in local repairs

Trust: students and SMEs want to know repairs last.
Compliance: the CPA enforces minimum rights on parts and workmanship.
Transparency: published warranty rules avoid awkward disputes.

Digissential’s warranty promise

Labour: 90-day warranty on all repair work.
Parts: covered by the supplier/manufacturer (usually 6–12 months).
Process: documented in Warranty & Returns.

If something fails, we log the case, test it, and repair/replace under the correct warranty stream.

CPA rights in plain English

If a part fails during its warranty, you can claim repair, replacement, or refund.
Repairs must be “fit for purpose” — meaning your laptop/PC should work as expected.
Accidental damage (drops/liquid) isn’t covered; that’s outside warranty scope.

When to call Digissential

A replaced screen starts flickering again.
A component swapped last month suddenly stops working.
You’re unsure whether the issue is labour, parts, or new damage.

We’ll handle:

FAQs

Q: What warranty does Digissential provide?
A: All labour carries a 90-day warranty. Parts are covered by manufacturer/supplier warranties, typically 6–12 months.

Q: What rights do I have under the CPA?
A: Repairs must be fit for purpose. If a part fails within its warranty, you’re entitled to a replacement or refund on that part.

Q: Is accidental damage covered?
A: No. Warranty covers workmanship and manufacturer defects, not drops, liquid, or misuse.

Q: What if I bought parts elsewhere?
A: We’ll fit client-supplied parts, but we can’t warranty them. Labour warranty still applies.

Q: How do I start a claim?
A: Contact us with your invoice. We’ll check Warranty & Returns and guide you through the claim process.

Compliance & trust

External references

South African Consumer Protection Act (CPA)

Updated on 2025-09-11.