TL;DR: Stellenbosch SMEs — especially in Technopark — rely on fast, safe, and compliant IT support. Digissential’s on-site visits follow OHS rules, POPIA data handling, and CPA warranty protections.

Why safe on-site IT support matters

SMEs can’t afford downtime — every day without IT = lost revenue.
Untrained technicians create risk — electrical, fire, or data mishandling.
Compliance is non-negotiable — OHS, POPIA, and CPA protect both client and provider.

What Digissential provides on-site

Transparent call-out costs: listed in Standard Fees under On-Site Surcharge.
Safety first: all technicians follow On-Site Safety Checklist.
Documented work: Job Completion Acknowledgement after every job.
Services covered: laptops, desktops, Wi-Fi, printers, security hardening.

Typical SME scenarios

Wi-Fi fails across the office; router/AP needs reconfiguring.
Printer stuck before a board pack print run.
Laptop with finance data overheats or won’t boot.
Staff onboarding requires new endpoint setup with security baselines.

We provide:

FAQs

Q: Do you charge extra for on-site visits?
A: Yes. Our call-outs carry an on-site surcharge. We’re transparent about travel costs up-front.

Q: Are your technicians OHS-compliant?
A: Yes. We follow On-Site Safety Checklist for electrical, fire, and handling risks.

Q: What businesses do you support on-site?
A: We cover Stellenbosch CBD, Technopark, and surrounding SMEs within 20 km — same/next-day for most issues.

Q: Can you set up offices, not just fix laptops?
A: Yes. We handle Wi-Fi/Network installs, printers, and endpoint hardening on-site.

Q: How do you handle data safely when working on-site?
A: We follow our POPIA Privacy Notice and Data Recovery Consent when accessing devices with sensitive data.

Compliance & trust

External references

Updated on 2025-09-11.